FAQ
Have a question before placing an order or planning your event?
We’ve answered some of our most common questions below.
If you don’t see what you’re looking for, reach out!
Custom ideas are always welcome.
CUSTOM ORDERS & PRODUCTS
What types of custom products do you offer?
The Crafting Lair creates a wide variety of personalized products, including party favors, event essentials, apparel, keepsakes, engraved and laser-cut items, printed materials, school items, business and vendor products, and more. Because many of our products are made specifically for each customer, available options can vary by project.
Can you create something that isn’t listed in your catalog?
Yes! Custom creations are a big part of what we do. If you have an idea that you don’t see listed, send us the details and we’ll let you know if it’s something we can create.
Can my order match my event theme or colors?
Yes. Custom orders can be designed around your event theme, colors, style, and other requested details. Depending on the product, personalization may also include names, wording, logos, images, or other design elements.
Do you offer products for both kids and adults?
Yes. We create for kids’ birthdays, adult celebrations, baby showers, graduations, school events, business events, community events, and more.
ORDERING & CUSTOMIZATION
How do I start a custom order?
Start by sharing what you’re looking for, including the product or service, quantity, event details, timeline, and any theme or design ideas you already have. From there, we can review the project and determine the next steps.
Will I see my design before my order is made?
For custom orders that require design approval, a digital mockup is created for you to review. You’ll have an opportunity to request changes and approve the design before production begins.
When do I pay for my order?
A deposit or full payment is required before any design work or mockups begin. Once your deposit or full payment has been received, we can begin creating your custom design and move forward with the approval process. Any remaining balance and payment requirements will be communicated based on your specific order or booking.
How long will my order take?
Turnaround time depends on the product, quantity, customization, and complexity of the order. A timeline will be provided based on your specific project. If you have an event date or deadline, please include it when you contact us.
EVENTS & THE CRAFTING CART
What is The Crafting Cart?
The Crafting Cart brings a hands-on custom experience directly to your event. Available activities may include shirts, hats, tote bags, crafts, and other approved options depending on the event. Guests get to participate in creating something personalized that they can take home.
What types of events can The Crafting Cart be used for?
The Crafting Cart can work for birthdays, showers, school functions, corporate events, family celebrations, community events, and other gatherings. Activities can be selected based on the type of event and your guests.
Is there a minimum number of guests?
Current hosted T-shirt, hat, and craft experiences have a 20-guest minimum. Pricing and available options vary depending on the activity, number of guests, and requested customizations.
Do you travel to events?
Yes. Current event experience pricing includes travel within 15 miles of ZIP code 78642. A trip charge applies beyond that service area and varies based on distance.