Shipping policy

Last updated: October 29, 2026

Thank you for shopping with The Crafting Lair in Liberty Hill, Texas. This policy applies to physical products shipped from our online store.

Order processing

Processing time is the time needed to prepare your order before it is handed to the shipping carrier. Please review the product listing and the estimated delivery information shown at checkout before ordering. Processing and transit time are separate.

For personalized products, please submit the requested names, artwork, uploads, and design instructions when ordering. Missing details or required design approvals may delay preparation. Bulk and special orders may have an individually agreed production schedule.

Shipping rates and destinations

Available shipping methods, shipping charges, and eligible destinations are displayed at checkout based on your order and delivery address. Review the total shipping cost before completing your purchase.

Delivery estimates and event deadlines

Estimated delivery dates are shown at checkout when available. Carrier transit times are estimates and may be affected by holidays, weather, carrier delays, or customs processing. Please allow time for both order preparation and shipping.

If you need an order for a specific event date, contact us before purchasing so we can confirm whether the requested timeline is feasible. Selecting a faster shipping service does not shorten production time unless we have separately agreed to a rush order.

If we cannot ship on time

We aim to ship within the shipment period stated in the listing or agreed with you. If no shipment period is stated, applicable U.S. rules generally require shipment within 30 days after receipt of a properly completed order. If we cannot meet the applicable shipment period, we will notify you and offer the delay or cancellation and prompt refund options required by law. We will obtain consent to an extension when required, or cancel and refund as required. A custom-order or final-sale label does not override these rights.

Local pickup

Local pickup in Liberty Hill, Texas is available when offered for your order and arranged with us. Wait for your ready-for-pickup notification and confirmed instructions before traveling. Our mailing address is not an invitation to visit or a confirmed pickup location. If you cannot collect as arranged, contact us to reschedule or discuss shipping and any agreed shipping cost. If collection is delayed, we will contact you to agree the next steps.

Shipment notifications and tracking

For tracked shipments, you will receive shipment information and a tracking link using the contact details provided with your order. Tracking may take time to update after the carrier receives the package.

Delivery address

Please check your shipping address carefully, including apartment or suite numbers. If you notice an error, email us promptly with your order number. Address changes cannot be guaranteed after the order has shipped. If a package is returned, contact us to arrange the next steps and confirm any applicable reshipping charges before it is sent again.

Delayed, missing, or damaged packages

If tracking shows a delay or your package has not arrived, email support@thecraftinglair.com with your order number and tracking details so we can help investigate. For a package marked delivered, check your delivery area and with household members or building management, then contact us if it cannot be located.

If an item arrives damaged or defective, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging, when reasonably possible, as described in our Refund Policy. This reporting request does not remove mandatory legal rights. Keep the packaging while we review the issue. Tracking marked delivered does not automatically resolve a delivery dispute. We will review the available evidence and applicable obligations with you.

International orders

International shipping is available only for destinations offered at checkout. Customs processing may affect delivery estimates. Review any duties and taxes shown at checkout; import charges not collected at checkout may be payable to the destination country's authorities or carrier.

Digital products

Digital downloads are delivered electronically according to the product listing and do not require physical shipping. Check the email address used at checkout and your spam or junk folder if you do not receive your download information. Contact us for help accessing your purchase.

Questions

Email support@thecraftinglair.com with your order number for shipping assistance. Returns and exchanges are covered by our Refund Policy.